This Privacy Policy explains how DriveMe Zanzibar (“we”, “us”, “our”) collects, uses, and protects your personal data when you use our website and services. By using our site, you agree to the practices described in this Privacy Policy.
Who We Are
DriveMe Zanzibar is a car rental booking platform that helps users search, compare, and book vehicles from local rental partners. In many cases, we act as a marketplace and pass booking details to the rental supplier that provides the car.
What Data We Collect
We collect information that you provide directly and information collected automatically when you use our website.
Information you provide may include:
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Full name
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Email address
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Phone number
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Pick-up and drop-off details (dates, times, location)
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Driver details needed for booking (age, licence information when required)
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Messages you send to our support team
Information collected automatically may include:
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IP address and approximate location (country/city level)
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Device and browser information
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Pages viewed, clicks, and site navigation data
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Referral source (how you found our website)
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Cookies and similar tracking technologies
How We Use Your Data
We use your personal data to operate the website, provide our services, and improve the booking experience.
We may use your data to:
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Process your booking request and send confirmation messages
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Share required booking details with the rental supplier
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Provide customer support and respond to inquiries
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Improve our website, offers, and user experience
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Prevent fraud and protect the security of our platform
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Comply with legal obligations
Legal Basis for Processing
Depending on your location, we process personal data under one or more legal bases such as: performance of a contract (to provide booking services), legitimate interests (to improve and secure the platform), legal obligation (compliance), and consent (for optional cookies or marketing, where applicable).
Sharing Your Data
We do not sell your personal data. We may share your information only when necessary to provide the service or comply with the law.
Data may be shared with:
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Rental suppliers and local partners to fulfil your reservation
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Payment service providers if a prepayment is required (we do not store full card details)
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IT and hosting providers that support our platform
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Analytics providers to understand website usage (where enabled)
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Authorities or legal advisers when required by law
Payments
Some bookings require online prepayment or a booking fee. Payments are processed by third-party payment providers. We do not store your full payment card number. Any payment processing is subject to the privacy policies of the relevant payment provider.
Cookies
We use cookies and similar technologies to ensure the website works properly, remember preferences, and analyze traffic. You can control cookies through your browser settings. Disabling certain cookies may affect how the website functions.
Data Retention
We keep personal data only as long as needed for the purposes described in this policy, including booking management, customer support, compliance, and dispute resolution. Retention periods may vary depending on legal and operational requirements.
Security
We take reasonable technical and organizational measures to protect your data against unauthorized access, loss, misuse, or alteration. However, no online service can guarantee absolute security.
Your Rights
Depending on your location and applicable laws, you may have rights such as access, correction, deletion, restriction, objection, and data portability. You may also withdraw consent where processing is based on consent. To request any of these actions, contact us using the details below.
International Transfers
Your data may be processed in countries outside your country of residence, depending on our service providers and rental partners. Where required, we use appropriate safeguards to protect personal data during international transfers.
Third-Party Links
Our website may contain links to external websites. We are not responsible for the privacy practices of third-party sites. We recommend reviewing their privacy policies.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Continued use of the website after changes means you accept the updated policy.
Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact our support team via the contact form on the website.